Return & Exchange Policy
Return Eligibility
We accept returns and exchanges on most items within 30 days of purchase. To be eligible for a return or exchange, the item must be:
- Unworn, unused, and in its original packaging.
- Accompanied by proof of purchase (receipt or order confirmation).
How to Return an Item
- Contact us at support@discoverconnection.co with your order number and the reason for the return.
- We will provide you with a return authorization and instructions on how to return your item.
- Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item, defective product) or recipient purchase shipping protection.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued to your original payment method within 7-10 business days.
Exchanges
If you would like to exchange an item for a different size or color, please follow the return procedure, and place a new order for the desired item. Exchanges are subject to product availability.
Non-returnable Items
Certain items, such as personalized or final sale products, may not be eligible for return or exchange.